I started working in the trucking industry in 1984. After 15 years, I got out of the industry and reentered it in February of this year working for Road Scholar Transport.
I can’t help but notice the difference in technology from when I first started out and now.
Back then, our inbound and outbound manifests were paper format versus today with Road Scholar’s great tracking abilities such as Qualcomm, ShowMe, and all of the technology we have…things are so different.
In the past, to reach/contact someone was not as convenient as it is now. There really was no e-mail. To contact people we used beepers and had to wait in line at a pay phone to return a customer’s call. Now we have luxuries such as the iphone, cell phones, e-mails, etc., with the ability to get in touch with someone almost immediately. Even written communication and fax machines have been replaced by e-mail since we are a paperless “go green” society.
When it came to tracking inbound and outbound manifests, you basically told customers that you were not really sure when they would get their shipment because everything was beepers or pay phones…you didn’t have the GPS tracking you have today.
In other words, you were basically lying to a customer…playing guessing games. Today there are no guessing games. The customer knows exactly where their shipment is right up until the moment we are bumping their docks.
Road Scholar offers all of this with technology that allows the live tracking of freight, not only showing where a shipment has been like many companies do, but exactly where it is at that precise moment, accessible both on the computer or by cell phone.
Back then things were definitely different. Today there is so much better technology out there and Road Scholar certainly does a good job incorporating and improving that technology on our fleet.
Technology is “literally” at our fingertips today and Road Scholar is right in line with the times!